Terms of Service
Hours of Operation
Nicoleelwood.com is open Monday – Friday 9 a.m. – 5 p.m. EST
We are closed for all government observed holidays.
These Policies and Procedures Apply To The Following Products From Nicole Elwood:
Billing Address
Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.
Returns & Subscription Cancellations
100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be returned to the original credit. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
You have THIRTY (30) Days from the date of the original purchase to return the product to receive your refund. Any return received after the THIRTY (30) DAY time limit will not be processed
FOR SUBSCRIPTIONS ONLY:
Monthly Subscriptions: You have THIRTY (30) Days from the date of the original purchase to request a refund for your monthly subscription. Any refund request after the THIRTY (30) DAY time limit will not be processed. You may cancel at any time after the initial THIRTY (30) Days has passed.
Terms of Subscription Renewal
Monthly Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
Customer Service:
If you have questions or comments regarding nicoleelwood.com or nicoleelwood.com products, please email us at nicoleATnicoleelwoodDOTcom (replace AT with @ and DOT with “.”)
Response times to your inquiries can range from 24 – 48 hours.